Quality Assurance Coordinator

Quality Assurance · So Cal, California
Department Quality Assurance
Employment Type Full-Time
Minimum Experience Entry-level

As a member of the Quality Assurance team, the Quality Assurance Coordinator works seamlessly with both the Project Management Team as well as the Installation Team to ensure a positive outcome for the customer.  In this role, you will collaborate with team members to address and solve quality issues and ensure compliance with corporate quality policies and business objectives, to achieve the installation of products with superior value.  The Quality Assurance Coordinator is on site confirming products and services provided are at a level that exceeds the customers' expectations. They are responsible for the punch list process and its completion, warranty related matters and all-around quality of product provided.


Job Type: Full-time, non-exempt

 

Specific duties include:

 

Punch walks 

  • Pre-punch: meet with Lead Installer and Project Manager prior to punch walk
  • Inspect all furniture (focusing on locks, drawers, and task lights)
  • Photograph and document damages and missing product on prints; mark all installation issues with tape (adjustments and alignments)
  • Punch with client
  • Address issues from pre-punch
  • Assure the client issues will be resolved

Post punch

  • Walk through with Installer and regroup with Project Manager
  • Confirm all installation issues will be resolved
  • Provide punch list and process paperwork for replacements within 24-48 hours

Placing Orders

  • Contact manufactures and provide necessary documentation (pictures, part numbers, and reason for replacement)
  • Request Labor
  • Provide customer service with documentation to submit a service notification
  • Confirm receipt and address for POs to customer service
  • Post Updates with punch issues
  • Review documentation from Project Coordinators
  • Determine necessary action
  • Place orders/process paperwork for replacements
  • Track all, including eats, until completion

Daily Routine: Products Received, Update Punch List Tracker, Schedule

  • Track all replacements and eats upon delivery
  • Coordinate with PMs and Sales Reps to schedule all punch items in tracker (Haworth and Ancillary)
  • Input all non-Haworth orders placed: provide ship and install dates on punch tracker
  • Confirm completion
  • Signed post install reports, delivery tickets, punch list; send email to verify

Qualifications + Skills:

  • Thorough knowledge of methodologies of quality assurance and standards
  • Outstanding communication skills
  • Excellent organizational abilities


PeopleSpace is a market leader, providing workspace strategy, contract office furniture, custom solutions, and architectural wall products.  We have over 21 years of success in creating environments to improve the well-being, culture, engagement, and retention of both our client’s employees and our team members. As one of Haworth’s top global dealerships, we boast the largest dealership footprint on the West Coast with five Customer Experience Centers.  PeopleSpace is a dynamic and rising organization that provides great upward mobility for individuals who are looking to learn, grow, and find a long-term home.  We offer great benefits and foster an inspired company culture based on our core values.  Visit us at peoplespace.com to learn more regarding the positions.

 

PeopleSpace is an equal opportunity employer.  If any accommodations are needed for applicants during the selection process, please notify the Director of Human Resources during the recruitment process.  We appreciate your application, but only those selected for an interview will be contacted. 

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  • Location
    So Cal, California
  • Department
    Quality Assurance
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level