Healthcare Client Development | Account Manager

Sales · San Jose, California
Department Sales
Employment Type Full-Time
Minimum Experience Experienced

PeopleSpace is seeking a person who has a high interest in designing and furnishing healthcare spaces to improve the quality of patient, caregiver and care provider experiences. Desire to work with like-minded individuals where the focus is to shift the healthcare industry from an institutional model to that of a hospitality model while maintaining it’s highly technical and clinical focus. This exempt role will work with the healthcare interiors team and will report directly to the Director of Healthcare Environments.

You have strong interpersonal and relationship management skills. Your most crucial responsibilities will include ensuring client objectives are met and managing the project team and team deliverables. You have a design background and/or experience with healthcare interiors.

The Healthcare Client Development | Account Manager will focus on these key areas on a day-to-day basis:

Design Competency

  • Skilled at creating solutions through client/industry partner engagements at every client level.
  • Collaborate with the account team to represent PeopleSpace's design process in meetings, client presentations and strategic selling scenarios

Client Communication 

  • Provide selling design ideas, and working through complex space solutions, while understanding the healthcare landscape of all other technical, functional and equipment requirements
  • Provide timely responses to client inquiries/requests

Primary Client Point-of-contact

  • Ensure project team has a comprehensive understanding of client objectives while managing all aspects of client projects: direct project team, oversee work orders, assign responsibility for service requests

Account Management

  • Attend project and account meetings as necessary
  • Work with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.
  • Establish costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing
  • Responsible for “cost-of-sale” against account purchases
  • Ensure documentation standards are maintained for all account activities, ensure dealership process and procedures are followed
  • Responsible for marketing full range of dealership's products and services to client, including regular follow-up with new products and services 

Qualifications + Skills

  • Bachelor’s degree
  • Minimum 4 years in project management, interior design and/or healthcare industry experience
  • Intermediate to advanced Design experience, including AutoCAD and CET/Canvas proficiency, space planning, typical development, finish selection, working/installation drawings and specifications
  • One or more of the following affiliations is considered extremely beneficial: EDAC, CID, NCIDQ, IIDA, CID
  • Detailed, organized, flexible and service-oriented with the ability to multi-task, problem-solve and prioritize effectively.
  • Able to work efficiently, meet deadlines and quotas
  • Working knowledge of PC and Microsoft software, including Excel
  • Excellent verbal and written communication skills, strong presentation abilities, broad and in-depth contract furniture management knowledge, including industry and third party practices, current workplace and corporate business issues, etc.
  • Professional demeanor, strong personal and business ethics, focused customer’s service attitude.

Other Duties as Assigned

  • Ability to work from our Oakland office and travel within the northern Bay Area, as required

About Us:

Work hard, play hard it's not a cliché it’s one of our values. Everyone is welcome here; we celebrate each other and support each other. Culture is a catalyst for engagement, collaboration and innovation. When culture and business goals align, employees are more engaged which yields higher returns. Beyond engaging employees for the sake of revenue, a healthy culture fosters collaboration and innovation.

We design environments that promote well-being, culture and innovation. We leverage the use of innovative technology to increase speed to market, collaboration, efficiency and design capability.

We foster well-being, which improves engagement, retention, and recruitment, as well as productivity. We are thought leaders powered by industry-leading research, vast resources & a highly diversified product and service offering to deliver a best in class customer experience.

PeopleSpace Values

WE SOLVE PROBLEMS. When there is a challenge, an obstacle, or a problem to be solved, we use creative thinking to solve it. We are not afraid of change; we embrace it and are constantly looking for ways to improve.

WE DO THE RIGHT THING. This one is pretty simple. When given a situation, our decisions and actions are driven by what we feel is the right thing to do. Honesty, integrity, trust, respect are words that come to mind.

WE GET IT DONE. It is our collective attitude that when presented with a task, a project, an obstacle, deadline, or anything, we get it done. We are responsible and are fully committed to the task.

WE SUCCEED. We are a very driven organization. From the top down, our dogged determination, competitiveness, and tenacity are focused on results, winning, and success. Success is understanding that we learn from mistakes and apply those lessons to the next situation.

WE HAVE FUN. "Work hard, play hard" has been a motto of ours pretty much since day one. Our founders were relatively young and fun-loving (and still are!) when the company was launched, and so a culture of fun at work remains to this day.

To apply: please submit your resume and direct inquiries to Melissa Crimmins, mcrimmins@builthive.io

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  • Location
    San Jose, California
  • Department
    Sales
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced